Terms and conditions
General terms and conditions
Depeche Online – Mondofuturo B.V.
Last updated: 10 August 2026
1. Identity of the entrepreneur
Mondofuturo B.V., trading under the name Depeche Online
Platielstraat 2
6211 GV Maastricht
The Netherlands
Chamber of Commerce number: 60768665
Email: info@depecheonline.nl
Phone: +31 43 325 00 30
Website: https://depecheonline.com
2. Applicability
These general terms and conditions apply to all offers, orders, and agreements concluded through the Depeche Online webshop.
By placing an order, the consumer agrees to these general terms and conditions.
3. The offer
Depeche Online offers clothing and related items through the webshop.
Product information, images, prices, available sizes, and other characteristics are displayed as accurately as possible.
Depeche Online sells only items that are in stock.
Obvious mistakes or errors in the offer do not bind Depeche Online.
4. The agreement
The agreement is concluded when the consumer places an order through the webshop and the payment has been successfully processed.
After placing the order, the consumer receives an order confirmation by email.
5. Prices
All prices are displayed in euros and include VAT, unless stated otherwise.
Any shipping costs are clearly displayed before the order is completed.
6. Payment
Payment can be made using the payment methods available during the ordering process.
The available payment methods may vary by country.
Depeche Online may use external payment service providers to process payments.
7. Delivery
Depeche Online delivers within the European Union to the countries for which delivery is available during the ordering process.
Orders are generally shipped within 1–3 business days after receipt of payment.
The stated delivery time is an estimate. Depeche Online will make every effort to deliver within this period.
If delivery is delayed, the consumer will be informed as soon as possible.
8. Shipping costs
The applicable shipping costs are displayed before the order is completed.
Shipping is free for orders of €100 or more, unless a different rate for a specific country is stated during the ordering process.
9. Right of withdrawal
The consumer has the right to cancel an online purchase within 14 days of receiving the product without giving a reason.
The withdrawal period begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
The consumer may exercise the right of withdrawal by clearly informing Depeche Online within the withdrawal period.
10. Returns
After notifying the withdrawal, the consumer has a further 14 days to return the products.
The consumer may try on clothing as is customary in a physical store.
The consumer is liable for any reduction in value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.
11. Return costs
The costs of returning a product under the statutory right of withdrawal are borne by the consumer.
When a product has been delivered incorrectly, damaged or defective, the costs reasonably associated with resolving the problem will not be charged to the consumer.
12. Refund
In the event of a valid withdrawal, Depeche Online will refund the payment received, including the cost of the cheapest standard delivery offered, insofar as required by law.
If the consumer has chosen a more expensive delivery method, the additional costs will not be refunded.
The refund will be issued via the same payment method used for the original payment, unless otherwise agreed.
Depeche Online may wait to issue a refund until the returned product has been received or until the consumer has demonstrated that it has been returned, whichever occurs first.
13. Statutory warranty and conformity
The consumer is entitled to statutory protection when a product does not conform to the agreement or does not have the properties the consumer could reasonably expect.
The consumer's statutory rights remain fully applicable.
14. Incorrect or damaged product
If the consumer has received an incorrect, damaged or defective product, they must contact Depeche Online as soon as possible via info@depecheonline.nl.
Depeche Online will assess the problem and offer an appropriate solution.
15. Complaints
Complaints can be submitted via:
Depeche Online will handle a complaint as soon as possible and inform the consumer about the further handling.
16. Privacy
Personal data is processed in accordance with Depeche Online's privacy policy.
17. Applicable law
Dutch law applies to agreements between Depeche Online and consumers, insofar as this does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country where they have their habitual residence.
18. Contact details
Mondofuturo B.V. – Depeche Online
Platielstraat 2
6211 GV Maastricht
The Netherlands
Chamber of Commerce: 60768665
Email: info@depecheonline.nl
Phone: +31 43 325 00 30