Returns & cancellation

At Depeche Online, we believe it is important that you can place your order with confidence.

14-day cooling-off period

As a consumer, you have the legal right to cancel your order within 14 days of receipt without giving a reason.

Would you like to exercise this right? Please send a clear notice to the following address within this period:

info@depecheonline.nl

Please include your order number and the items you wish to return.

After notifying us, you have a further 14 days to return the items.

Return conditions

Clothing may be tried on as you would in a store.

The items must not have been unnecessarily used, washed, or damaged. Where reasonably possible, tags must remain attached to the item.

If an item has decreased in value due to use beyond what was necessary to assess it, we may deduct this decrease in value from the amount to be refunded.

Return costs

The costs of returning an order are borne by the customer.

This does not apply if the item was delivered incorrectly, damaged, or defective and Depeche Online is responsible.

Refunds

After receiving the return shipment, we will refund the amount due.

In the event of a full cancellation, we will also refund the standard delivery costs originally paid, insofar as legally required.

If you chose a more expensive shipping method, the additional costs above the cheapest standard delivery option will not be refunded.

The refund will be made using the same payment method used to pay for the original order.

Exchanges

Would you like a different size or another item?

Please place a new order and return the original item according to the procedure above.

Incorrect or damaged delivery?

Have you received an incorrect, damaged, or defective item? Please first email info@depecheonline.nl with your order number and, if possible, photos of the problem.

We will help you find a suitable solution as quickly as possible.